City Haul mobile skips values your privacy and takes great care in protecting the information that you provide us. Our commitment extends to comply with applicable laws and industry standards. If you have questions or concerns regarding this statement or our treatment of your privacy, please contact us at firstname.lastname@example.org. We welcome your feedback and will treat all concerns with great importance.
Collection of personal Information
In order to use the City Haul website, we may require information from you in order to
provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by City Haul is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.
Use of personal Information
Any details collected from City Haul customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Security of personal Information
The security of your personal information is important to us. When you enter sensitive information such as credit card numbers on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at email@example.com.
Access to personal Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information such as name, email, and postal address and financial information such as credit card number, expiration date. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
City Haul uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed decision as to whether or not to share your information with that party.
City Haul may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. City Haul does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the City Haul website are not covered within this policy to external entities. The terms and conditions set out in this privacy statement only cover the domain name of www.cityhaul.com.au.
City Haul uses the SecurePay Payment Gateway for its online credit card transactions. SecurePay is a product of Australia Post which processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the SecurePay gateway are secured payments.
- Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by City Haul or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within SecurePay’s bank-grade data centre, further protecting your credit card data.
• SecurePay is an authorised third party processor for all the major Australian banks.
• SecurePay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by City Haul.
For more information about SecurePay and online credit card payments, please visit www.SecurePay.com.au.
All prices on the City Haul website are quoted in Australian dollar and inclusive of GST.
Payment & Delivery Policy
All bins must be paid for in full before use. Payments can be made online through our secure payment methods on the website, over the phone or at the time of delivery. After booking your bin, you will receive an email from City Haul confirming your order details. We will then book it in for delivery to the address provided on the order. Bins will be delivered within 90 minutes of your specified delivery time. (please note that unforeseen traffic incidents may delay deliveries.)
Refunds & Cancellation Policy
If for any valid reason you are not satisfied with the service we have provided, you will receive a full refund provided you notify us at least 24 hours prior to the agreed delivery time. Please email us at firstname.lastname@example.org so that we can resolve any issues you may have. This refund does not apply to any bins that have already been used.
For any questions or concerns you have about any of our policies please contact us on our enquiry page or email us at email@example.com.